To generate a VAT invoice after having made your ticket purchase for any of our events via Universe, please navigate to My Tickets.

Full instructions on generating your invoice can be found here. Please note, you must create a Universe account and sign in to access the My Tickets page. Invoice details cannot be changed once entered.

If you ‘checked out as guest’ without having created a Universe account, please follow the instructions here to create your Universe account first and then the above to generate your invoice.

For queries about the invoice process or help with your Universe account please contact Universe here – unfortunately ILMC are unable to help with invoicing or account issues.

Please email registration@ilmc.com to pay by bank transfer if you are unable to book using a credit card.

This option is at our discretion and is not possible for either super early-bird or walk-up rates.

Bank transfer payments may incur a processing fee.

You can cancel your registration for a full refund until 6pm GMT on Friday, 22 January 2027. No refunds will be given after 6pm GMT 22 January 2027.

Alternatively, or once the refund deadline has passed, you can change the name on your ILMC registration up until the ILMC pass is collected at the event for a name-change fee of £30, including the rate difference if changing from a previous delegate to a new delegate).

Please note that changes to ILMC registrations will NOT be passed on to the hotel, so any accommodation booked in your name must also be amended by you.

Tickets to the Gala Dinner can be cancelled and refunded until the same deadline.

Gala Dinner tables or tickets after the deadline cannot be cancelled, however, we can try to resell them and refund you.

The Networking Scheme will go live mid-January 2027, when you will automatically receive a login to the email address you used when registering for ILMC.

The Networking Scheme will then be updated with new registrations every Friday afternoon.

If you have any questions or you wish to make changes to your networking details: networking@ilmc.com

Through the ILMC Networking Scheme, which launches in January 2027!

It allows delegates to communicate with each other in advance of the conference in order to pre-arrange meetings.

The contact details for all delegates will be listed in The Globetrotters Guide (the conference guide you will receive upon your arrival at ILMC), but the Networking Scheme is the only way to access each other’s details in advance.

Unfortunately, not. The recording and videoing of conference sessions, workshops, and keynotes, is forbidden.

You can contact the Help Desk, which is located at the front of the hotel on the ground floor near the Registration Desk.

Alternatively, you can get in contact with our welfare officer.

Unfortunately, lost conference passes will incur a replacement fee.

Tickets to the Gala Dinner can be cancelled and refunded until Friday 22 January 2027.

Gala Dinner tables or tickets after the deadline cannot be cancelled, however, we can try to resell them and refund you, minus the admin fee if successful.

The Royal Lancaster London was designed with ease of access and convenience in mind for guests in need of accessible features.

The hotel was given a perfect accessibility score in a study by Handicare in partnership with Age Co. The study found that Royal Lancaster London is the most accessible of the UK’s top-rated hotels.

Read the Royal Lancaster Hotel’s accessibility guide here.

Please contact registration@ilmc.com to inform us of your accessibility requirements.

ILMC & IFF are dedicated to providing a harassment-free experience for everyone, regardless of gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age or religion.

We do not tolerate harassment of delegates in any form. Delegates or any other participants violating these rules may be sanctioned or expelled from the event without a refund at our discretion.

You can read our anti-harassment policy here.

Harassment and other code of conduct violations reduce the value of our event for everyone. We want you to be happy at our event.

If someone makes you or anyone else feel unsafe or unwelcome, please report it as soon as possible to any of the on-site security personnel, or a member of the ILMC or IFF team.

You can make a report either personally or anonymously.

Anonymous Report
• You can make an anonymous report here
• We can’t follow up an anonymous report with you directly, but we will fully investigate it and take whatever action is necessary to prevent a recurrence.

Personal Report
You can make a personal report by:
• Contacting any member of security in any of the event venues
• Contacting any member of the ILMC/IFF team, who will then introduce you to the event’s welfare officer
• Filling in the report form here

ILMC is committed to ensuring a safe, supportive, and professional environment for all delegates.

Throughout the conference, a dedicated welfare officer will be available to provide assistance for anyone feeling overwhelmed, fatigued, stressed, or in need of confidential support.

Whether you are dealing with work-related pressures, personal challenges, or recovery concerns, our welfare officer will be available to listen and offer guidance.

The award-winning event security specialists Showsec International will take their traditional place as guardians of ILMC, ensuring that the event retains its exclusivity and keeping the hooligans off the pitch.

Showsec are a longstanding partner of ILMC. Members of the Showsec team are always happy to help with your queries about event security.

Read more about Showsec here.

Rockabye babysitters is a registered child-sitting company that supplies many London hotels. A registered babysitter will come to your hotel room and look after your little ones whilst you ILMC.

Read more about Rockabye babysitters here.

Children are welcome in the Royal Lancaster London. But unfortunately, they are not permitted to enter the conference section of the hotel.

Pets are welcome in the Royal Lancaster London and in some bars. But unfortunately they are not permitted to enter the conference section of the hotel.